Refund Policy

This Refund Policy applies to all purchases of Sprint Track, operated by Axceera (Private) Limited, also written Axceera (Pvt) Ltd., of 157/3 Kadawatha Road, Nadimala, Dehiwala, Sri Lanka, company registration number PV 00252314.

Sprint Track payments are processed by Paddle, which acts as the Merchant of Record for Sprint Track purchases and handles payment processing, tax calculation, invoices, receipts, and refunds.

1. Refund Period

You are entitled to a full refund if you request it within 14 days of your purchase.

For subscriptions, you are entitled to a full refund if you request it within 14 days of the date your subscription first starts, or within 14 days of the date your subscription renews.

This applies to both monthly and annual subscriptions, on every paid plan.

2. Prices and Currency

All Sprint Track prices are charged in US dollars (USD). Current pricing is published at sprintrack.com/pricing.

Taxes are calculated and added by Paddle at checkout based on your billing location, and are refunded together with the amount refunded.

3. How to Request a Refund

You can request a refund in any of these ways:

• Use the "View receipt" or "Manage subscription" link in your Paddle transaction confirmation email;
• Submit a request through the support link shown on your receipt or billing page;
• Contact Paddle Buyer Support at paddle.net;
• Email us directly at hello@sprintrack.com and we will arrange it with Paddle on your behalf.

Please include the email address used for the purchase and the transaction or invoice reference so we can locate it quickly.

4. Refund Method and Timing

Refunds are returned to the original payment method used for the purchase. We cannot refund to a different card, account, or person.

Once a refund is approved, Paddle processes it promptly. The funds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer. Paddle sends the refund confirmation and any related credit note or receipt after the refund is processed.

5. Prepaid AI Balance

Where AI features are enabled, measured AI usage is paid from a prepaid, workspace-scoped USD balance. Refunds of that balance work differently from subscription refunds, because the balance is consumed as it is used:

• A purchased AI balance is refundable only to the extent it remains unconsumed at the time of your request, and only within the 14-day period in section 1.
• Amounts already spent on completed AI operations are not refundable, because the underlying provider cost has already been incurred.
• The one-time $1.00 promotional balance granted to each workspace is not a purchase, has no cash value, and is never refundable.
• A refund reduces the workspace balance by the refunded amount. If the balance has already been spent, this can leave it negative, which blocks further AI usage until it is topped up.

If you are unsure how much of your balance is unconsumed, contact hello@sprintrack.com before requesting the refund and we will confirm the figure.

6. Cancellations

Cancelling a subscription stops future renewals. A cancellation takes effect at the end of the current billing period, and you keep access to your paid features until then.

Cancelling is not the same as requesting a refund. If you want your money back for the current period as well, request a refund within the 14-day period using the methods in section 3.

You can cancel at any time from your workspace billing settings or through the Paddle links in your receipt.

7. Plan Changes

If you upgrade mid-cycle, you are charged a prorated amount immediately. If that prorated amount is less than $1.00, it is not charged at all.

If you downgrade mid-cycle, the change takes effect at the end of your current billing period and no refund arises, because you retain the higher plan for the period you paid for.

8. Exceptions

Outside the 14-day period described in section 1, purchases are non-refundable except where a refund is required by applicable law or agreed in a separate written agreement.

The only carve-out within the 14-day period is consumed AI balance, as described in section 5.

9. Chargebacks

If you have a problem with a charge, please contact us at hello@sprintrack.com or Paddle Buyer Support first — we can almost always resolve it faster than a bank dispute.

Raising a chargeback without contacting us may result in the affected workspace being suspended until the dispute is resolved, and reduces the associated AI balance as described in section 5.

10. Your Statutory Rights

Consumers in the European Union and the United Kingdom have a statutory right to withdraw from a distance contract within 14 days. The 14-day full-refund period described in section 1 meets or exceeds that right, and applies on each renewal as well as on the first purchase.

Nothing in this policy limits any refund or cancellation right you have under the mandatory consumer law of your country of residence.

11. Contact

For refund questions:

Email: hello@sprintrack.com Paddle Buyer Support: paddle.net

Axceera (Private) Limited 157/3 Kadawatha Road, Nadimala, Dehiwala Sri Lanka Company registration number: PV 00252314